Studio Info & Policy

Purchasing

In stock items can generally expect to ship within 1-3 business days of payment. For items needing alteration of any kind, expect them to ship within 4-6 business days. Need a rush order? Please contact me prior to checkout to see if I can accommodate. Whenever possible, I'm happy to work with you.

Please contact me with any questions or concerns PRIOR to purchase, as I will be happy to address them in a timely manner. This includes additional photographs, video, or a video call with the product.

Please email AxisAndStone@gmail.com with any questions or concerns.

Layaway

Layaway options are available for most in-stock inventory, special orders, and custom design. Axis + Stone offers a three month layaway program. An initial deposit of 33% is required to begin. As long as payments are made every 30 days (up to 90 days), the layaway will remain open and the item will be held for you. Delinquent payments will result in forfeiture of layaway, meaning your payments will be returned to you (minus a 10% restocking fee) and the item will be returned to inventory and back out for sale. 

Please email AxisAndStone@gmail.com with any layaway questions or concerns.

Special Orders / Custom Design

Most made to order pieces are marked with a 2-4 week turnaround. Please allow this extra time, if needed, so that I can be sure your piece arrives crafted as it should.

To start the custom design process, please email axisandstone@gmail.com.

Inventory

I have made the decision to only offer fine quality jewelry to my clients. My goal has always been to provide solid precious metals and earth-mined, genuine gemstones & diamonds to my clients. I will not sell (or set) manmade stones of any kind (cubic zirconia, moissanite, lab grown anything, synthetic diamonds, etc). I will not sell (or make) jewelry that is gold-plated, rolled gold, or any costume metal for that matter. 

Items are typically described in each product page. If you would like additional information on a product, please email me at AxisAndStone@gmail.com

Consignment

If you would like to consign your fine jewelry, please email AxisAndStone@gmail.com. Information on the pieces will be required before initial assessment (including pictures of the items and any documentation (receipts, appraisals, etc), if available). During assessment, each item will be cleaned & examined for condition, quality, and any required maintenance needed prior to listing. A consignment contract listing each item & agreed upon pricing will be electronically signed prior to listing. Items may remain on consignment up to one year. 

Holiday Shopping

I always recommend ordering early to avoid the rush and postal delays. Shipping refunds or credits are not available. 

Please email AxisAndStone@gmail.com with any shipping questions, requests, or concerns.

Shipping

Each shipment is designated a tracking number through the shipping provider you've requested. Insurance is included in the price of shipping. Axis + Stone is not responsible for any lost or damaged packages. Should any issue arise, please contact me so that we can assist however possible.

Please email AxisAndStone@gmail.com with any shipping questions, requests, or concerns.

Returns/Exchanges

Please contact me with any questions or concerns PRIOR to purchase, as I will be happy to address them. I like my clients to feel well informed prior to purchase.

If there is a problem with your order, please contact me upon arrival of order. Return or exchange requests can be made within four days of package acceptance. After request is approved, item can be returned in unworn condition. Any item that has been worn, altered, or damaged will not be accepted for refund/exchange. Refunds will begin being processed within three days of package acceptance to Axis + Stone.

Please note that shipping costs will not be refunded. 

NO returns or exchanges on custom or special orders. All special order sales are final. Please remember custom pieces are made to order and are made special for you.

Having said that, I care tremendously about customer satisfaction. If you are dissatisfied for any reason, please contact me prior to leaving feedback so that we can try to find a resolution.

Please email AxisAndStone@gmail.com with any return or exchange questions, or concerns.

Repairs

Axis + Stone is not responsible for work or damage done to a piece by a third party. Please contact me first if you have any issues with your order.

Please email AxisAndStone@gmail.com with repair requests.