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Shop Info & Policy

Purchasing

In stock items can generally expect to ship within 1-3 business days of payment. For items needing alteration of any kind, expect them to ship within 4 business days. Need a rush order? Please contact me prior to checkout to see if I can accommodate. Whenever possible, I'm happy to work with you.

Please contact me with any questions or concerns PRIOR to purchase, as I will be happy to address them in a timely manner.

Special Orders

Most made to order pieces are marked with a 2-4 week turnaround. Despite this noted time frame, I usually complete and ship pieces much sooner. Please allow this extra time, if needed, so that I can be sure your piece arrives crafted as it should. Please contact me regarding any special order questions axisandstone@gmail.com 

Holiday Shopping

I always recommend ordering early to avoid the rush and postal delays. Shipping refunds or credits are not available.

Shipping

Each shipment is designated a tracking number through the shipping provider you've requested. Insurance is included in the price of shipping. Axis + Stone is not responsible for any lost or damaged packages. Should any issue arise, please contact us so that we can assist however possible.

Returns/Exchanges

Please contact me with any questions or concerns PRIOR to purchase, as I will be happy to address them. I like my customers to feel well informed prior to purchase.

If there is a problem with your order, please contact me upon arrival of order. Return or exchange requests can be made with four days of package acceptance. After request is approved, item can be returned in new condition. Any item that has been worn, altered, or damaged will not be accepted for refund/exchange. ItRefunds will be issued within three days of package acceptance to Axis + Stone.

Please note that shipping costs will not be refunded. 

NO returns or exchanges on special orders. All special order sales are final. Please remember custom pieces are made to order and are made special for you.

Having said that, I care tremendously about customer satisfaction. If you are dissatisfied for any reason, please contact me prior to leaving feedback so that we can try to find a resolution.

Repairs

Axis + Stone is not responsible for work or damage done to a piece by a third party. Please contact me first if you have any issues with your order. Repairs ship out within four days of arrival of item.